Support - an overview
Nowadays, a properly operating IT system is the backbone of your business processes. For this reason, we have set up our customer support as a central "User Help Desk"; based on the Best Practice principle as per
ITIL (IT Infrastructure Library).
For you, support from transtec means:
- Direct contact to technicians and customer service personnel (no call centre!).
- Individual and personal customer support in English, German and French.
- High grade of accessibility via telephone, email, web or the transtec support forum.
- Precise solutions with short implementation times.
- Single point of contact – after your purchase, transtec will be the only contact you need for your complex IT solution.
- Support for configuration problems is available through our support products.
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First aid for transtec products and solutions:
- Advice on technical challenges
- Exchange of knowledge
- Support for your special requirements
To the support forum »
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We are always at your disposal. The best way to reach our support is via the
or by email to
For a personal consultation, please use our Support hotline
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You can obtain additional information or support for transtec partner products directly from the respective manufacturers.
Partner links from A-Z »
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- Drivers for your systems
- By entering the serial number, you will receive a driver list for your system configuration
To the downloads »
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